Frequently Asked Questions


1. Lights on the control panel

Whenever the system is on, the colour of the filter life LEDs (light emitting diodes) indicates the state of the individual filters in the system. The positions of the filter life LEDs on the control panel correspond to the actual positions of the filters within the system. The filter life LEDs signal four possible stages in the life of the filter: Green: The filter is still within 80% of its estimated life span. Orange: The filter is approaching the last 20% of its estimated life span. Red: The filter has reached the end of its estimated life span. Red blinking: The filter has passed its estimated life span and should be replaced immediately. The IQAir system’s effectiveness is likely to have been reduced dramatically, either due to a reduction in airflow (particle filters are clogged) or a reduction in filter efficiency (gas phase filter is saturated). The fan speed LEDs simulate the fan speed through the frequency of their rotation. The faster the rotation of the fan speed LEDs, the faster the actual fan speed of the system.

2. Resetting Filter Life

When a red light (LED) appears on the control panel, it’s time to replace your filter. It indicates that the filter has passed its estimated life span. In order to properly track the life of your filters, it’s important to reset the Filter Life Monitor with each filter replacement. After reset, the red LED will be change to green. Please refer to the HealthPro® Series User Manual instructions, chapter 4.4.8, Filter Life Reset (New Filter) (Download Here)

3. Ordering replacement casters (wheels)

To order replacement casters, please contact our Technical Support Officer. Please provide your name, shipping address, phone number, IQAir model, serial number (if available), and reason replacements are needed. Your feedback will help to improve our products in the future. For more information, please refer to the instructions: Fitting and Removing Casters.(Download here)

4. Instructions for replacing filters and cartridges

For HealthPro® Series Systems, please refer to the HealthPro® Series User Manual, chapter 6, Replacing Filters. For GC™ Series Systems, please refer to the GC™ Series User Manual, chapter 6, Replacing Filters.

5. How often should I run my system and at what speed?

Depending on the level of air cleaning desired, the IQAir system can be operated as frequently as needed. For general air cleaning purposes, the system should filter the room air volume at least twice every hour on the set fan speed in order to achieve a significant air quality improvement. If the intensity of the pollution source is high or a high degree of purification is needed, more air changes may become necessary. More air changes may be achieved by selecting a higher fan speed and/or by running the room air cleaner more frequently. In order to achieve the desired number of air changes, more than one room air cleaner may be required, or an IQAir whole-house filtration system should be considered. It is up to the customer’s discretion as to how often they actually operate their IQAir system. All IQAir room air cleaners can be run 24 hours a day, if needed, without harm to the system. Generally, when running the system at speed 6 it will take about 15 minutes to clear 50% of the particles in a 70 m2 room. A smaller room at the same fan speed would achieve results more quickly. Keep in mind that fan speed and room measurements can affect the length of time to achieve results. For more information, please refer to the HealthPro® Series User Manual, chapter 4.3, Fan Speed & Air Delivery.

6. What is IQAir's HyperHEPA Technology?

The accredited test laboratory Interbasic Resources, Inc. purchased a number of room air cleaners on the open market and tested them for their filtration efficiency. Only the IQAir HealthPro 250 was able to trap over 99% of virtually all types of pollution particles. Since the IQAir HealthPro 100 and HealthPro 150 models feature identical particle filters to the HealthPro 250, the same results can also be expected of these models. The below graphs are based on independent laboratory tests which determined the HyperHEPA filter's removal efficiency for various particle size ranges.

7. Instructions for installing the PF40 Kit

Quick to install, the PF40™ Kit consists of an upper grille which is fitted into the IQAir system’s base. Use the 8 screws to secure it to the bottom of the base. A synthetic coarse dust filter pad is held in place by a lower grille that is secured by four clips. The filter pad has a rough, cottony side and a smooth side. Place the filter on top of the filter grille with the rough, cottony side facing outward. When properly installed the rough, cottony side will be facing the floor when the system is in its upright position.Click on the link below for instructions how to install the PF40™ Kit. Instructions are also included inside the box which of each PF40™ kit.

8. Can I mix New Edition and older filters together in an older IQAir room system, or will I experience any problems?

No problem, simply wait for the red light (or the red BLINKING light, if the filter is a New Edition model) to appear on the control panel as usual to make the next filter change. Because all operating instructions, including how to replace filters, are unchanged, it’s easy because there’s nothing different to do. Again, please keep in mind that once the new, improved HyperHEPA and pre-filters are installed in a previous-generation model (not a New Edition), filter changes can be made when a red BLINKING light appears, instead of when a solid red light appears. This will generally account for the difference in longer filter life of these filters and will allow consumers to realize the cost savings of this improvement.

9. When do I replace the filter pad in my PF40?

The PF40™ filter pads should be visibly checked for cleaning and replacement. There is no LED indicator light for the PF40™ on your room air cleaner. Initially, it is recommended to check the pads once every two to four weeks to check for loading. After loading has been determined, this frequency may be reduced accordingly.

10. What is different about IQAir New Edition filters?

The particle filters in IQAir room air purifiers have been undergoing a process of continuous improvement since mid-2011, when IQAir began switching from pre-filters and HyperHEPA filters made with hot-melt separators to filters made with inert thermoplastic separators. Since then, we have continued improvements by reducing the weight of the separators and improving the pleating. The new pleat-spacing pattern and the replacement of hot-melt separators with inert thermoplastic separators has resulted in an increase of active surface area, more even filter loading and more than a 10 percent reduction in total weight for the pre-filters, and HyperHEPA filters. The overall filter improvements result in greater airflow and higher particle holding capacity. It’s also of interest to note that IQAir’s filters now use the most sophisticated pleating pattern ever applied to an air purifier’s filters. This advancement in pleating design is an industry breakthrough that allows for 20 percent longer filter life on the PreMax pre-filter and up to 38 percent longer filter life on the HyperHEPA filter. These improved filters have not increased in cost so they generate a significant long-term savings to the consumer. (Filter–replacement cost savings are esitmated to be 20 percent or more over the lifetime of the air purifier.)

11. How much quiter are the New Edition room systems?

Despite the significantly higher airflow rates, all IQAir New Edition models are quieter than ever before. This is due to a completely redesigned fan that moves more air at lower perceived sound levels, combined with filter design improvements that allow more air to pass through the filter without a loss of efficiency. The New Edition HealthPro 250 system, for example, is 32% quieter than before (average across all 6 fan speeds). IQAir’s published technical specifications now include sound levels (decibels). Customers can find these specifications included inside the user manual supplied with the room air cleaner or on our website at www.iqair.com. For media assistance in interpreting technical specifications, please call Joe Rookard in IQAir’s Media Relations at 562-903-7600 x. 1115 (office), or 562-204-9379 (mobile) and he will assist you in working with the IQAir Technical Support Team.

12. How often do I have to replace New Edition filters?

IQAir was the first air purifier to incorporate filter life detectors on the control panel of their its air purifiers. This alerts New Edition owners when it is time to replace their filters. There is no guess work. A red LED light will appear on the control panel to let owners know when it is time to change a filter. An orange light appears to indicate the filter is approaching the end of its lifespan. A green light indicates the filters are still within the first 80 percent of their expected service life. Because of the longer filter life, owners of the New Edition will replace filters less frequently, about 20 percent on average. *Important note – At NO time do IQAir filters lose their particle-removing efficiency. Even when the filter light is red on IQAir’s HyperHEPA New Edition filter, it will still be capturing particles down to 0.003 microns with a guaranteed and certified 99.5% efficiency. However, filter replacement is required to maintain the highest possible airflow and energy efficiency. If consumers own a previous–edition IQAir system (not a New Edition) they can achieve similar filter–life improvements by installing the improved New Edition particle filters. However, instead of changing their New Edition filters as usual when a solid red light appears on the control panel, they should wait for the red BLINKING light to appear. This will generally account for the difference in the longer filter life of the New Edition filters and will allow them to realize the cost savings of this improvement.

13. What is the maximum filter life in hours for each New Edition filter (per control panel)?

Maximum filter life (i.e. the total hours for a brand new filter) can be seen from the control panel when the system is brand new (unused) or when the filter life for a particular filter has just been re–set. The improvement in filter life hours for the HealthPro 250 at Speed 3 are shown below: (F1) PreMax Pre-Filter has improved from 4500 to 5400 hours, an increase of 900 hours (20 percent). (F2) V5-Cell Filter has improved from 7000 to 7100 hours, an increase of 100 hours (1 percent). (F3) HyperHEPA Filter has improved from 11,000 to 15,200 hours, an increase of 4,200 hours (38 percent). Note: Although current filter life can be seen from the control panel’s “Remaining Life” menu, IQAir does not recommend re-setting filter life for the purpose of locating the maximum hours because once re–set it cannot be reversed.

14. Who is IQAir?

IQAir is a Swiss manufacturer of ultra-high efficiency air purifiers for the world’s most critical environments. More than fifty years ago, IQAir founded the air purifier industry. Today, IQAir systems are the #1 choice in hospitals around the world the help stop the spread of infectious diseases such as SARS, MRSA, tuberculosis, Avian flu and many others. They are also used by the military to protect delicate electronic equipment, in museums to protect priceless antiquities, in clean rooms – anywhere the highest standard of air purification is required.
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